our services
Welcome to Crystal Hearing Aids / Crystal Physio Centre / Crystal Neurocentre. By accessing or using our websites and/or our services (online or in-person), you agree to be bound by these Terms & Conditions (“Terms”). If you do not agree, please do not use our services or website.
1. Services Provided
We provide diagnostic, therapeutic, rehabilitation, and product services including but not limited to hearing tests, hearing aids, physiotherapy, neuro-rehabilitation, occupational therapy, speech & language therapy, etc., depending on the specific centre. Our goal is to offer safe, effective, professional care using qualified staff and appropriate equipment.
2. Appointment Booking & Payments
We may require advance payment, deposit, or full payment for certain services or products.
Appointments can be booked via phone, website, WhatsApp, or in person, depending on the centre.
Prices for our services and products will be communicated in advance.
3. Products, Fittings & Warranties
For centres that provide hearing aids and other assistive devices: Fittings will be personalized; you are responsible for safe handling, proper usage, and maintenance.
Warranty terms for devices will follow manufacturer guidelines. Any repair or replacement under warranty is subject to those terms.
4. Use of the Website & Intellectual Property
You may use the website for information and to make legitimate requests/appointments but not for copying, distribution, or commercial exploitation without permission.
All content on the websites (text, images, logos, trademarks) is owned by us or used under licence.
5. Health Disclaimers
Always follow the advice of qualified clinicians with respect to medical or healthcare decisions.
Individual results from therapy, devices, or interventions may vary.
Information provided on the websites is for general informational purposes only and not a substitute for professional medical advice.
6. Limitation of Liability
We shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services or products.
Our total liability is limited to the fees paid by you for the specific service or product in question.
Access to personal health information is restricted to qualified personnel.
7. Privacy & Data Protection
Our Privacy Policy forms part of these Terms. By agreeing to these Terms you also accept the practices described in our Privacy Policy
8. Changes to Terms
We reserve the right to modify or update these Terms at any time. Changes will be effective upon posting on our websites with a revised “Effective Date.” It is your responsibility to check for updates
9. Governing Law & Dispute Resolution
Any dispute arising out of or relating to these Terms shall be submitted to the local courts in Coimbatore / Tirupur, and you agree to submit to their exclusive jurisdiction.
These Terms are governed by the laws of Tamil Nadu, India.
10. Contact Information
If you have any questions or complaints about our privacy practices, or wish to exercise your rights, contact:
