our services
This Privacy Policy describes how Crystal Hearing Aids / Crystal Physio Centre / Crystal Neurocentre collect, use, store, and protect your personal information when you use our services or websites. By using our websites or services, you consent to the collection and use of information as described herein.
1. Information We Collect
a.Personal Information
Name, address, email, phone number, date of birth, gender
Payment information when you purchase a product or service.
Health-related information and medical history, which may be collected when you avail of diagnostic or therapeutic services.
b. Non-personal / Technical Information
IP address, browser type, device information, operating system
Usage data: pages visited, time spent, clicks, etc., collected via cookies or analytics tools
2. How We Use Your Information
We may use your information for the following purposes:
To process payments and billing.
To schedule and manage your appointments.
For legal obligations: insurance claims, regulatory requirements.
To communicate with you: sending confirmations, reminders, follow-ups.
To improve our services, website content, performance, and user experience.
Where permitted, to send you promotional materials or offers (you will have option to opt out).
3. Sharing Your Information
We will not sell or rent your personal information. However, we may share information:
If required by law (court orders, legal obligations).
With our employees, therapists, medical or clinical staff who need it to provide services.
With third-party service providers (e.g., payment processors, website hosting, analytics tools) under confidentiality obligations.
In the event our organization is involved in a merger, acquisition, or sale of assets, your information may be transferred, subject to privacy protections.
4. Data Security
Access to personal health information is restricted to qualified personnel.
We retain your personal and medical records only as long as necessary for fulfilling the purposes outlined, or as required by applicable laws.
We implement reasonable technical and organizational measures to protect against unauthorized access, alteration, disclosure or destruction of your data.
5. Cookies & Tracking
You can refuse cookies via browser settings; however, this may limit certain website functions.
Our website uses cookies and similar technologies (e.g., web beacons) to improve your experience.
6. Your Rights
Depending on local/regional laws, you may have rights such as:
Accessing your personal information.
Correcting or updating inaccurate or incomplete information.
Withdrawing consent for certain uses (e.g., marketing) at any time.
Deleting your personal data (where no legal requirement to retain).
To exercise those rights, contact us using the details below.
7. Children
We do not knowingly collect personal data from children under age [X] without such consent.
For services involving minors (especially in Neurocentre or pediatric therapies): We collect health / developmental information about children with parental or guardian consent.
8. Retention of Information
After that, records may be anonymized or securely destroyed.
We keep personal and health records for a period of time as required by law, or until the purpose for which they were collected has been fulfilled.
9. International Transfers
If any of your data is transferred outside your country (e.g. to service providers abroad), we will ensure adequate protection (data transfer agreements, etc.) in compliance with applicable laws.
10. Changes to Privacy Policy
We may update this Policy from time to time. Any changes will be posted on our website with updated “Effective Date.” Continued use of our website/services after changes implies acceptance.
11. Contact Information
If you have any questions or complaints about our privacy practices, or wish to exercise your rights, contact:
